Politique d’expédition

Shipping Policy

Thank you for shopping with Wheelsboy Select.
We aim to provide fast, safe, and reliable delivery for every order.
Please read the following policy carefully to understand how your order will be processed and shipped.

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Processing Time

• Orders are typically processed within 2–5 business days after payment confirmation.

• Orders placed on weekends or public holidays will be processed on the next business day.

• During peak seasons or promotional events, processing times may be slightly longer.

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Shipping Time & Methods

• Delivery times vary depending on your location and the shipping method selected at checkout.

• Standard shipping usually takes:

  • Domestic (within China): 3–7 business days after dispatch

  • International: 7–20 business days after dispatch

• You will receive a shipping confirmation email with tracking information once your order has been shipped.

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Shipping Fees

• Shipping costs are calculated at checkout based on the delivery address, item weight, and chosen shipping method.

• Some orders may qualify for free shipping, which will be clearly indicated at checkout.

• International customers are responsible for any import duties, customs taxes, or local handling fees imposed by their country.

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Warehouse Locations & Fulfillment

We operate multiple warehouses around the world to ensure faster and more efficient delivery.
Your order may be shipped from China, the United States, Germany, or Australia, depending on:

• Your delivery location, and

• The availability of the product you ordered.

Our logistics system automatically selects the most suitable warehouse to minimize delivery time.
In some cases, items in the same order may be shipped separately from different warehouses.

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Order Tracking

Once your order has shipped, you’ll receive an email with a tracking number and link to monitor the delivery status.
Please allow up to 48 hours for the tracking information to update.

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Delivery Issues and Delays

If your order is delayed, missing, or delivered incorrectly, please contact us at benji@wheelsboy.cn as soon as possible.
We will assist you in contacting the carrier and resolving the issue promptly.
Please note that uncontrollable factors such as customs inspections, weather, or regional holidays may cause delays.

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Damaged or Lost Packages

• Please inspect your package upon delivery. If you find that the item is damaged or missing, notify us immediately within 7 days of receipt.

• We will work with the carrier to investigate and, if confirmed, arrange a replacement or refund.

• Claims made after 7 days of delivery may not be eligible for compensation.

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Address Accuracy

Please ensure your shipping address and contact information are accurate before confirming your order.
We are not responsible for delivery failures or delays caused by incorrect or incomplete addresses provided by customers.

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Pre-order or Special Items

Some products marked as pre-order or made-to-order may require additional processing time.
Estimated shipping dates will be stated on the product page.

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Contact Us

For any shipping-related questions, please contact our customer service team at:
📧 benji@wheelsboy.cn